Contact us
or alternatively
Via phone
You can reach our customer support by calling
Telephone Support Hours
Mondays to Thursdays: 09:00h (9 a.m.) to 16:00h (4 p.m.),
Fridays: 09:00h (9 a.m.) to 13:00h (1 p.m.)
(except during German public holidays)
Via email
If you prefer written contact, send us an email at
We try to answer all support requests via email within 48h. In certain situates, we might need more time.
Please note: For URGENT requests, please use the form on this page, as these requests can be directly
forwarded to the correct department and thus be processed more quickly. Thank you very much!"